Shipping policy

Delivery

Fast & Reliable

We are an Australian Owned and Operated Business and dispatch orders out of our warehouse located in Victoria, Australia.

We endeavour to deliver promptly and to please our customers with fast delivery.

Please Contact Us or email us on admin@ecin.au if you have any questions.

Orders before 12pm are usually dispatched same business day and orders after 12pm typically ship next business day. We ask you to allow a buffer of three 3 business days (Monday to Friday) before contacting us regarding delivery of your order.

Estimated delivery timeframe in Australia is between 3 - 10 business days depending on your location compared to ours.

All orders are dispatched with a tracking number, which you will receive via the email address you give us when you process the order.

We ask that you have a safe location provided for your deliveries or purchase a "signature on delivery" shipping method at checkout to prove the order was delivered to you. Our freight providers may use vehicle GPS tracking, scanning of articles with GPS tracked scanners and video & image footage of the delivery. We do not refund orders if our freight provider can prove they delivered the order to your nominated shipping address.

We do not allow our customers to use their own freight provider unless prior approval has been granted for that order. This is to ensure we can prove delivery and also to protect our customers from fraudulent untracked orders.

If for any unknown reason we do not have the product in stock, we will contact you as soon as possible to let you know and advise you of the time-frame we expect to have the product back in stock or you will have the choice of an immediate refund.

We do not offer refunds for freight once the goods have been dispatched.

Undeliverable or Unclaimed Orders

If an order is returned to us because the customer is unavailable to receive the delivery, fails to collect the order from a post office or collection point, provides an incorrect or incomplete delivery address, or otherwise fails to accept delivery, the customer is responsible for all costs incurred by ECIN® in connection with the return and re-delivery of the order.

This includes, but is not limited to, return shipping costs, re-delivery shipping costs, and any handling, storage, or processing fees charged by our fulfilment or shipping providers.

These costs may be deducted from any refund owed to the customer or must be paid by the customer before the order is re-shipped.

Worldwide Delivery

Tracked Freight in AUS

Australian orders will be sent with a freight provider that offers tracking and International orders will be sent with a freight provider that offers tracking where possible.

A tracking code will be sent to you via email once we dispatch your goods so that you can track your order through its journey to its destination.

Express Delivery

Fast Reliable Delivery Options

Express postage is optional at checkout, and you can just select your preference when you're there.

Express postage orders before 12pm are usually dispatched same business day and orders after 12pm typically ship next business day.

We will do all we can to make sure your express order expectations are met, however once your order is with the freight company, the exact delivery timeframe is out of our direct control, and we cannot guarantee an exact delivery date or foresee any delays that may occur.

Delivery Providers

Trusted Freight Carriers

Delivery of orders is by a trusted third-party courier, freight provider or Australia Post and is out of our direct control once the order has been dispatched from our warehouse. Therefore, the estimated timeframe is an experienced estimate based on prior experiences and freight providers estimated timeframes only.

Please use the provided tracking number (Allow 24 hours after order fulfilment for tracking to update) to follow up on your delivery and allow up to 10 business days for delivery of your order (Excluding International orders) before contacting us. If there is an issue, we can sort out for you, we will gladly assist.

International Orders

Fast Reliable International Deliveries

The purchaser is liable for all import charges charged by the authorities of the purchasers’ country. As these charges are out of our direct control, we will not be held liable for any of these charges unless agreed to in writing before payment has been made by the purchaser for the products in question. However, we will include all Australian export charges within the freight costs of your products. Please check with your countries authorities for any charges you may incur for importing our products. These charges normally change depending on the value of the shipment you are importing.

Delivery timeframes for all orders are an estimate provided by our freight providers, therefor we will not be held liable for late delivery of products, but we will do our best to send your goods via the agreed shipping method within an acceptable time-frame which is normally 1-2 business days from the date of a fully paid order.